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Incorrect bill

KAllum
Newbie
Posts: 1
Registered: ‎15-04-2022

Incorrect bill

‎15-04-2022 11:00 AM

Morning,

I believe my bill is Wrong, I joined plus net with uswitch. You are saying my bill is £26 odd when I didn’t opt for that package.
My packaged stated it was £22.99. I have set up my internet on Wednesday and had an email saying “
We'll soon be taking a payment of £3.55 for your service. This will leave your account on or after 25th April 2022” so I check my account and I am on an £26 odd package which I didn’t agree to I have an email confirming my package should £22.99.

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Townman
Superuser
Superuser
Posts: 24,141
Thanks: 10,292
Fixes: 176
Registered: ‎22-08-2007

Re: Incorrect bill

‎16-04-2022 11:32 AM

Sounds like you signed up in March before the 31st March price increase which is clearly indicated in the sign-up journey.  £22.99 plus 9.3% is near enough £26.

Contracts are not fixed price, but they are fixed duration.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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