I have been charged £28.50 for my broadband this month instead of the usual £24.69. The discount that I'm normally given has been reduced from £3.94 to £0.13. Can somebody please look into this? Thank you.
The issue has now been resolved, and I should be receiving a refund in the next few days. I had to ring Plusnet to renew my broadband contract,and the extremely helpful member of staff saw the error and sorted it out for me straight away.
