Incorrect contract price

[#1]

Renewed my contract and have email confirmation confirming £26.99/month.

On checking online account shows £30.33/month and have today been billed £30.77

Called last week and was told that this would be corrected.

Disappointed that it hasn’t.

Can this be investigated and corrected please 

Thank you

[#2]

Mines the same, previous price £24.99 new contract price £26.99, £28.59 taken on the 12th and account showing £30.33 for next payment.

[#3 · Accepted solution]

Hi @Boeing757 and @daves1 

I've created tickets on your accounts regarding this

If there's anything else I can help with let me know 

[#4]

Thank you Matthew

Can see my contract price is corrected and that a refund is due.

Regards

Ross

[#5]

Yes thanks Matthew, my account has been corrected as well. Well done Plusnet.