Increase without notification on renewed contract

[#1]

I renewed my contract and was informed it would be £18.99 from May. However its £5 more and haven't been informed of any increase. Why is this? I'm very disappointed
The email confirmation states £18.99 for the first 18 months, then £23.19 after. However its £23.19 now!!!! Why???

[#2]

Could a staff member please help me as I'm overpaying and my contract is incorrect 🙄

[#3]

@ronniepovey Staff cover over weekends is close to no-existent, but have you checked the breakdown of charges (page 3 of your invoice,IIRC?)

[#4]

Yes and there aren't any extra charges. It should be £18.99 per month as stated in the confirmation email. Surely this is a breach of contract?

[#5]

As you have stated your 'contract' price, I think it may be useful to post a screen shot of your charges breakdown, and I'll see if I can spot the (presumed) error.

[#6]

Thanks John. Here is the info

[#7]

@ronniepovey Thanks for that - something certainly looks wrong, but you have posted page 1 of the invoice, ideally there should be one that looks like this:

Your charges broken down
Qty Description
From
To
Gross
1 Balance brought forward 1 Evenings & Weekends Included 09/04/21 08/05/21 £0.00
1 Caller Display 09/04/21 08/05/21 £0.00
1 Voicemail 09/04/21 08/05/21 £0.00
1 Unlimited Broadband 09/04/21 08/05/21 £10.99
1 Promotional Discount 09/04/21 08/05/21 -£7.99
1 Plusnet Call Protect 09/04/21 08/05/21 £0.00
1 Line Rental 09/04/21 08/05/21 £19.99
Total £12.08

Sorry, this should have been a screen shot, but was just copied and pasted from an old invoice in my documents as I'm no longer a PN customer, but it gives you an idea of what I'm looking for?

[#8]

[#9]

Thanks for that, @ronniepovey . Unfortunately, it doesn't help - wish it did.😞 I hope @adam945 is on today - he may be able to access more detail on your account and provide an answer, but there is certainly a discrepancy between your contract offer and your invoice.

[#10]

Thanks for looking John. I appreciate your help. 👍