Internet not working

[#1]

Hi. My internet is not working. It says it’s been restricted cos of payment. But when you go to the payment page it says it’s been paid on the 2nd.

This keeps happening. What’s going on with your service.

[#2]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#3]

Ho @127Maroon, are you able to confirm if your broadband is working? Looks like there is an active connection on the router.