Last ditch attempt to recover 20 year old email address

[#1]

My account was unexpectedly terminated last night (with no warning).
Triggered because I transferred my BT phone number to a VoIP provider. Never had a plus net telephone package tho.
The email address associated with the account still gets very important emails. Is there any chance this is fixable? I spoke with 5 advisors on the phone this morning but they just kept trying to set up a new account with a different email.

[#2]

@_Jim_ , even if you set up a new account, you would not get an email address, the email service for new accounts was withdrawn 12 months ago.

[#3]

Yeah, I've heard. Pretty devastated right now. Half my life is managed through that address

[#4]

@_Jim_ I'm just a little confused - are you saying that your phone service has always been with BT, and you have never tried renewing your PN broadband service?

[#5]

Correct. Line was always with BT.
Not sure what you mean about renewing the service. I've been paying consistently for it for 20 years out of contract

[#6]

It is becoming clearer now. If you have been paying for (presumably) ADSL for  that time -why? - as soon as you cancel the phone service, your broadband will cease, as there is no physical way the service can be provided.

[#7]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#8]

Unless I'm misreading posts it looks like @_Jim_  moved away from Plusnet over a year ago.

[#9]

I made the mistake of thinking the account would still stay alive and I could still access the emails. My fault but still wondering if there's a way to restore it. I'm guessing not.

[#10]

Yup, Plusnet couldn't offer a full fibre connection in my town so I had to go elsewhere. Couldn't lose my email tho.

[#11]

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@Champnet wrote:

Unless I'm misreading posts it looks like @_Jim_  moved away from Plusnet over a year ago.

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In which case, he must have lost his email when he moved - he did ask about retention at that time, and was told 'no'.

[#12]

I didn't move. I was paying for two broadband connections so the email would stay alive.

[#13]

But if you cancel the landline phone service, that cancels the ADSL broadband.

[#14]

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@_Jim_ wrote:
I didn't move. I was paying for two broadband connections so the email would stay alive.

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Are you sure? I would assume that you were paying BT for a landline phone and Plusnet for Broadband. You can’t have two broadband connections on a single phone line.

I suspect that there are many in this situation and will suffer the same problem as the PSTN is switched off.

[#15]

@Baldrick1 I suspect the OP was paying PN for his ADSL service over copper, and A.N.Other provider for his FTTP service, but I could be wrong. However, transferring the phone service to VOIP would kill the ADSL connection?