However, transferring the phone service to VOIP would kill the ADSL connection?
That would appear to be exactly what's happened, the transfer of the phone to VOIP would cease the PSTN line and thus trigger a cease of any ADSL on the same line. However, surely there should have been a 'sorry you are leaving' notification from both BT (for the phone) and Plusnet (for the ADSL) ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
