Thanks for the reply Longliner!
Yes I would have thought so too but.....
Because you're moving your broadband and phone before the end of your minimum term, you will be subject to early termination charges. These have been calculated at £5.70. You can find out more information about this in our Price Guide.
Received just now!
I wrote to them in a ticket and said
----------------------------------------------------------------------------------------------------------------------------------------------------------------------
In a few days time I will make the final payment of my 12 month contract with you which ends on 24/9/22.
I am moving to another ISP on 8/9/22
How can you possibly charge me when:-
1. I will have paid you the full amount of my contract
2. I am terminating with less than 7 weeks of my contract remaining
3. I am receiving less than half of my guarenteed upload speed of 1mb by getting only 0.45mb and when requesting help on your broadband forum which is manned by pnet staff, I have been ignored.
A tweet to your twitter people was also ignored.
Awful service!
I have included a screen grab of the speed test."
---------------------------------------------------------------------------------------------------------------------------------------------------------------------
So there is 3 justified reasons yet they STILL try to take more money from me and this is one of the many reasons I am leaving!
DISGRACEFUL
Thanks again Longliner let's see what happens!
