Leaving plusnet. calling retentions was a waste of time

[#1]

edit - plusnets offer will cost about £400 for the first 12 months, Now will cost £240 for 12 months

[#2]

I moved from Plusnet to Now about 10 months ago. The change went smoothly with little downtime. I changed from PN ADSL to Now ADSL at £18 pm including free anytime calls. I went through TopCashback and received £68 six months after moving to Now bringing the price for 12 months down to the equivalent of £12-75 pm. If you go down this route make sure you clear your history before going to TCB site. (You probably knew this anyway). 

I was worried about losing my phone number but the site that Topcashback directed me to was the Now site so no problem.

Incidentally I phoned up Now a couple of weeks ago as they are offering super fibre with free anytime calls for £20 pm and I upgraded with no trouble although had to take out a new 12 month contract.

I moved from Plusnet because of problems with billing. Apart from that PN Customer Service was excellent. The retention deal I was offered was good. I haven't had to call Now except for the upgrade so can't comment on their Customer Service.

[#3]

Will give them one last try tommorow evening.

 The surprising thing through all of this, is in previous years they ( plusnet) alomost fought to keep me,  and I assume other customers and matched, or come close enough to competitors deals. with the last two calls they just cant be arsed.

Plusnet will cost £400 over 12 months

Now will cost £240 for the same time period

[#4]

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@pint wrote:

 However when ive renewed in the past Plusnet have been quite keen and enthusiastic , this time wound it was completely different - although if i remember right there was a retention's number ( this is going in via the standard CS numbers)

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Have you tried the Customer Options Team (Retentions) on 0800 013 2632?

Mon-Fri 8 till 8   Sat 9 till 7   Sun 9 till 6

[#5]

Thanks for the post back @pint

I'm really sorry to see you're still having issues discussing a new deal with us. 

I'm still happy to arrange for someone to call you back.

Feel free to PM me your contact number & a good time-frame for a call, if you'd like me to. 

[#6]

Will give another try at about 7ish

[#7]

No worries @pint, let me know at any stage if you'd like me to arrange a call back.

[#8]

got through and again, nope.

 put me on hold to ask a "manager", and the reply was nope best offer £33.36 ( inclusive of call package)

[#9]

one more try tomorrow

see parallel discussion here:

 https://community.nowtv.com/t5/Setup-Performance/Switching-to-Now-Broadband-from-Plusnet/td-p/572032...