Log into my account

[#1]

Hi,

I haven't got the service installed yet, but I need to check my payments details and I can't log into my account.

I've tried changing my password without using any weird symbol as it was suggested in other posts, but still not working, could you give me hand here?

Also, I would like to know if the direct debit setup has been disapproved by my extra annoying bank, it means that the installing process have been cancelled as well. I've not been informed in that respect and I payed the first expenses but i just want to be sure.

Thank you so much

[#2]

Moderators Note

This topic has been moved from General Chat to My Account / Billing

[#3]

Hi @mfernand 

Thanks for getting touch with us. I am sorry for the delay in us picking up this post. I have now checked your account and can see that one of our advisors has been able to provide you with some over the phone support with your reported issues.

If you feel like you still have any concerns or if this still needs looking into please do not hesitate to let us know.

Kind Regards,