Member centre not loading

[#1]

All I get is the banner "welcome Back" and underneath a rotating disc saying 'Still loading'

Except it never does......

Is it down?

[#2]

Possibly - I get the same.

[#3]

Yep, down for me too!

[#4]

Yes, it's down (ref: IMT-7706).

[#5]

Thanks for the confirmation everyone that it is not just me!

[#6]

What are the issues with logging in and is it linkedto a problem with the accounting system please. Will the answer be on the "Horizon" soon.

[#7]

I don't know what they were, @mort7890 , but they appear to be resolved - for me at least.

[#8]

Hi @jab1 

Just tried again and yes got in only to be informed that  payment cannot be taken  and  my contract is for 24 months from 2017 to 2019 for broadband and line rental  and all other products are on a month  by month basis, the prices are also wrong. Just wondered if the accounting  system has employed  someone new from an old system. 

[#9]

I have no idea, @mort7890 - I don't work for PN, not even a customer any more, but just saw the original post and confirmed that was the case. Tried later, just to see if I could log in and I could, but as I'm on an email -only account now, there is no actual account data there.

[#10]

Sorry @jab1  should have included @bobpullen into my query

[#11]

Also @Gandalf as Anoush seems to be able to get these problems sorted 

[#12]

@mort7890  My bill was issued today and since I have just re-contracted a couple of days ago wanted to check it. Had the problem of not being able to log in but that was fixed a couple of hours later. 

Bill looks OK, in fact I don't recall any billing problems in many years with Plusnet, unfortunately others have not been so lucky.🙄

[#13]

Hi @mort7890

From what I can see your new contract hasn't gone through yet, it should take effect from your next billing date.

[#14]

Hi @Gandalf 

Got into my account on the portal at long last thankyou.

Regarding contract  what you say does not appear correct to me, shown on the portal it was changed on the 7th  February. However my bill is due in 4 days so I will wait and see and update you accordingly.

Regards

Jack

[#15]

Hi Jack,

That's likely due to the attempt we made at re-contracting on the 7th. 

The changes are looking OK to take effect from your next bill, but let me know how it goes.

Cheers