Mess with contracts and bills
I have just moved and Plusnet caused a major delay for more than 3 weeks. The representative said there will be a compensation and he promised to set me a new contract and have a discount of £11.94 with monthly fee:
The discount that needed to be applied to your account has now been completed. The discount is for £11.94 and will last for 23 Months This ticket will now be closed, as no further action is required. Customer's name: Unlimited BB (Contracted) - Market 2/3 (Subscription) discount (23 months) - £11.94
After a few months, I just found the bill is now £27.44 which is even more expensive than what I was paying before (£23). so now I am using the most basic plan with 1mb upload speed and a more expensive price than a new customer, plus that is after a £11.94 discount.
Called a representative and he said there is nothing he can do, needless to say, I feel being scammed and is a very unhappy customer now 
