Monthly Price

[#1]

Hi

I recently moved address and kept with Plusnet. I was paying £27~ a month before. It shows on bill as more but a promotional discount is added of £13 to make it £27.

I assumed my new contract at new property would be the same, I’m slightly confused as it shows Line £21.22 & broadband £22.28. This makes it nearer £45 per month.

Is this right? Id of never singed up at that price.

Thanks

[#2]

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

[#3]

@Tristramd 

Did you not receive and email setting out what you agreed to?

Anyway, you should phone plusnet on 0800 432 0200

Dave

[#4]

No nothing by email.

Thank you, I will ring them now

[#5 · Accepted solution]

Hi @Tristramd

I'm sorry for the confusion with your bills. I can see you've spoken with someone and we've sorted it for you 

[#6]

Thank you Gandalf. Yup nice person on phone sorted it, discount wasn't applied.

[#7]

Those pesky discounts... ()

I'm glad to see they sorted it for you