Monthly broadband bill is a lot higher than usual

[#1]

Just received my broadband bill for August.

I'm still on fixed price monthly contract but this month the bill is £9.09 higher than usual.

Looking at the invoice detail, the broadband and line rental are the same but the discounts are lower.

Not sure why this would be.

Contract ends 3rd October 2024.

[#2]

Hiya @cjags, 

I'm sorry to hear this and I don't blame you being confused as this doesn't sound right. 

Can you PM me your username and I will look into this for you.  

[#3]

PM sent

[#4]

The incorrect amount was taken by the direct debit but the refund that was going to be paid hasn't arrived yet. 

[#5 · Accepted solution]

Sorry to hear this @cjags 

I've processed the refund now and that should be with you in 5 to 7 working days

[#6]

Fingers crossed.

It was 3-5 days originally.

[#7]

Got an email from plusnet saying a refund is on its way. Didn't get an email last time so looking promising.

[#8]

Refund has arrived in the bank.