Monthly discount not applied to latest bill.

[#1]

I am still in contract (one more month, I believe) and my latest bill does not have the usual discount applied to it as previous bills.

Could this be looked into please as I don't understand why this has happened.
I hope this can be remedied as a I looking to renew very soon.

Edit: I think this happened in the last month of my contract last time as well.

Many thanks,

James Hill

[#2]

Yes, you pay one month in advance so if your contract ends this month then it's full rate for next, unless you renew. You should have received a renewal offer, if not you should give them a call and see what they can do for you. It's wise to shop around a few other ISPs and keep their quotes in reserve should you think Plusnet isn't offering the best deal.

Mike

[#3 · Accepted solution]

Hi @MrJeem 

I've been looking into this and dropped you an email, which I hope helps.