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Moved to bt full fibre

Marand
Newbie
Posts: 3
Registered: ‎07-04-2022

Moved to bt full fibre

‎27-03-2023 3:08 PM

Hi I moved to bt full fibre 900 on Friday 25th March, was previously on Plusnet fttc and had about 6 weeks left on my contract.

How do I check if the cease/transfer has been sent from bt to Plusnet. I did inform bt of my existing service and they said they would contact Plusnet.

thanks.

 

 

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MisterW
Superuser
Superuser
Posts: 16,190
Thanks: 6,172
Fixes: 445
Registered: ‎30-07-2007

Re: Moved to bt full fibre

‎27-03-2023 3:14 PM - edited ‎27-03-2023 3:15 PM

If Plusnet had been informed , they would have sent a 'sorry you are leaving' message

Did you ask to transfer your phone to BT digital voice?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Marand
Newbie
Posts: 3
Registered: ‎07-04-2022

Re: Moved to bt full fibre

‎27-03-2023 3:16 PM

No the phone line is ceasing. I’ll ring Plusnet to get confirmation, as it’s effectively a new provision of service I guess rather than a migration.

thanks.

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