I browsed the Plusnet website for the cost of taking my number and contract with me to my new home. All I could find was, take out a new contract and it is free, otherwise talk to the team to get the cost. Well I can tell you it is a rip-off £65 which is £15 more than having a new line installed. The team member I spoke to was very abrupt stating he didn't fix the prices and a new contract is cheaper than paying the £65, which it was but I didn't want to be forced into a new higher priced contract to avoid the excessive line transfer cost. He insisted the cost was shown in the T&C's but it is not, you just keep going round in circles trying to find it. After just having a previous battle with them about the dropping of the Line Rental Saver (which they did resolve) here we go again. My contract is up in August 2022 and I'm off to another provider. I have had no favours from Plusnet so why should I give them the business.
