My Direct Debit

[#1]

Hello.

Is there anyone on here who can look into my account and see if my direct debit is still live?

I had a duplicated direct debit in my online banking and i got a email to remove the one which did not match the code sent to me in the email. Which i did.

Now today i got another email saying, Your Direct Debit has been cancelled. and a link to set up a new direct debit.

Hence why i have posted this to see if anyone at Plusnet could have a look for me in my Plusnet account.

Thanks.

Karl.

[#2]

Hiya @karlgixer, 

Thanks for getting in touch, I appreciate it. 

I am really sorry for the confusion that has been caused, I have looked into this and responded via your account here. 

Please get back in touch if you need any further help. 

[#3]

Hi Samantha,

I have just replied to your reply in the Plusnet Help Assist.

Also every time i get an email from Plusnet saying i have a reply to my case or to say my bill is ready i always get 2 of the exact same emails straight after each other

Thanks.

Karl.

[#4]

Thanks for getting back to me, I appreciate it. 

Can you advise on the ticket if those are the only direct debit reference you have with us? 

[#5]

Hi Karl,

Don't know if you have the same bank as me, but DD's that are about to be claimed appear on my mobile phone app as 'forthcoming transactions', usually the day before.

[#6]

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@karlgixer wrote:

Also every time i get an email from Plusnet saying i have a reply to my case or to say my bill is ready i always get 2 of the exact same emails straight after each other

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Service emails are always sent to both postmaster@youraccount.plus.com and the contact email address you put on the account here - View/Edit Account Details | Member Centre | Plusnet