My contract and recent increase? Why?

[#1]

A couple of months ago I signed up for just the Plusnet broadband as the previous phone line contract I was on was coming to an end. The contract I signed was for 24 months, however a few weeks ago I received an email from Plusnet saying -

"On 31st March 2025, the price for your Plusnet services will be increasing by £3.00 a month. This price change is in line with your current terms and conditions."

If I signed up for a 24 month contract with a specific amount to pay each month for 24 months as advertised, why is there an annual increase applied to the account?

[#2]

@Theda 

The devil is on the details, you should have been made aware of the increase when you renewed

The confirmation email I received titled "Your broadband product change is now complete" had this statement

[#3]

Moderators Note

This topic has been moved from Broadband to My Account / Billing

[#4]

My sympathies, you're one of many caught by this Ofcom-sanctioned ripoff! Welcome to the Alice in Wonderland world of telecoms where a contract is a contract except when one of the parties puts up the price and the other party can't bring it down. ☹️

[#5]

@Longliner 

Or put another way, when one of the party agrees a contract without reading the conditions.

I sympathise and disagree with this practice, but am afraid that it’s a case of caveat emptor.