Name Change

[#1]

Hello

Is there an customer representative available to help me change the name on my account (due to recent marriage)? My signal is AWFUL where I live so its not an ideal option to make a call. 

Hoping someone can help.

Kind regards,

Emma

[#2]

@emmablue30 

A staff member should pick up this sooner or later but you never know for sure until they do. They are thin on the ground at the best of times.

I assume you're speaking about your mobile signal when you say it's awful. Is you internet connection good enough to support WiFi callling if your mobile provider supports it?

Brian

[#3]

Thanks bmc.

I use WiFi calling but it still breaks up sometimes. It's hit and miss. 

I will await a customer service representative response. 

[#4]

Hello @emmablue30 I tried calling you, however I could only leave a voicemail. I hope you are well.

I was calling you to progress further the change of name, as I was unable to speak with you, I would request that you contact our Customer Options team on 08004320200 to progress this further, their lines are open 8.00-20.00 Monday to Friday, 9.00 till 19.00 Saturday and 9.00 till 18.00 on Sunday.

[#5]

“My signal is AWFUL where I live so it’s not an ideal option to make a call.”

@Tina11192 - is it possible to do this via a PM or a ticket on the account?