Need to cancel a contract for my son who now is out of the country.

[#1]

HELP, My son had a mobile broadband account for his student digs which is now out of contract but he can't get through to you. he has asked me to sort and I have access to his account details but I cant cancel online and you are not open today ( Sunday) and I am off to Athens for work tomorrow..

Please tell me how I can cancel this account. it is paid up to date and we don't want to pay any more.

HELP please.

Jez

[#2]

Moderator’s Note

This topic has been moved from Everything Else to Mobile

[#3]

@jezsuttonuk  Plusnet do not do "mobile broadband accounts" so do you mean a normal fixed line broadband account?

[#4]

Must be then. I have all the details if someone can help

[#5]

I need to cancel a broadband account not a mobile account

[#6]

@Baldrick1 I think this needs moving to the  My Account/Billing forum board

[#7]

[#8]

@jezsuttonuk 

Or see this link

 https://www.plus.net/help/legal/cancellation-policy/

for the postal address to write to to cancel - see Requesting Cease of Service.

[#9]

Just give them a call, they are open 8 - 8 7 days a week.

tel:+44-800-432-0200

[#10]

Moderator's note(s):

With further information supplied this thread has been moved from Everything Else to My Account/Billing.

[#11]

Moderator's note by Mike (Mav): Two threads merged.

[#12]

I rang the number listed for cancellations at 16:56 yesterday ( Sunday) and the recorded message said it was closed.

So Plusnet you failed.

[#13]

@jezsuttonuk If the account is in your sons name, he will have to write in. Plusnet do not accept account changes/cancellations from a third party.