Over the years, I've had similar problems, plus huge mistakes in calculations when a month's already paid bill and having to take a new offer before the end of a current term have had to be considered. (Good thing I was a maths teacher, so did the calculation to within a penny.)
So far, but there's still time to get the sums wrong, if I stay, My problem has been different. This time Plusnet staff cannot decide what they are offering.
I am on a 24 month contract , currently at £30.32, after last year's hair raising increase, for Fibre Extra including calls and I was very pleased to receive , though with 3 months to go, a chatty email about it never being too late to plan ahead and inviting me to look at the 'amazing' offer they wee making me to renew to exactly the same contract, by logging into my account. The offer was £26 plus some pence, cheaper than for 12 or18 months, as expected, and being clear that the calls were still included.
I read somewhere, that offers can disappear suddenly, so when I had another email, I logged in and was shocked to find that though 18 worked out cheaper than 12 months, my new price for 24 months was an alarming £29.49 greater than both; very odd.
Then I got another email, which I have taken care to preserve, as Plusnet emails, unlike others, seem to be impossible to retrieve, after being deleted. This one detailed the forthcoming price increase, in pounds and pence but below, was a lovely announcement that I was invited to renew with the same details as with my current account. It actually states that the price for 24 months is £24.99 . It certainly doesn't state 'from' the usual disguise for higher prices. Following the invite to consult my account , I did so and was angered to note that therein was the same stupid offer from before.
This morning another email, which I didn't read, but went straight to my account and I have no need to write what was inside.
LilaConnect, one of the full fibre installers and now also providers, installed in our road, well before Christmas, and our son has taken their services for the 1000 package as he moved house and has a family of five. He is thrilled with the service and says it seems to download in an instant.
As just a couple, we don't need that speed but can get 250 for £24.98, 500 for £29.98 and for £5 more the full Gigabit and yet more for another £5. I was reluctant to give up our landline and number of 45 years, together with twin house phones, but my husband's mobile has data, only needed during Covid and my phone is a pay-as-you-go and rarely used, so changing both to calls only contract won't cost much more and we still have phone connection inside the house.
Therefore, if Plusnet do not see me right, it really will be goodbye, soon.
Mav
