New Customer - No email received with info about £75 Plusnet reward card

[#1]

My broadband/phone service was activated on 15th November and was advised that I would receive any email 10 days after activation on how to claim my voucher.

I haven't received any emails to date and I've checked my spam folders as well.

Could Plusnet customer service please confirm please.  Thanks.

[#2]

Hiya @daksnowdogs3, thanks for getting in touch. I'm sorry for the delay in getting back to you.

I can see you have spoken with a colleague via contact on our Twitter and I have added a further reply on the open ticket on your account here with regards to the deal on your account: https://www.plus.net/wizard/?p=view_question&id=220027725