New contract discount not applied to bills.

[#1]

New contract with agreed unlimited fibre discount (service question. 231 804 006), start date 02/23.

The discount has not been applied to any of the bills.

       Regards   KenPac 

[#2]

Hi @KenPac I'm really sorry about the incorrect billing, I'll get that put right for you. 

As I need to mention a few account specific things I've added a ticket to your account here: https://www.plus.net/wizard/?p=view_question&id=234185266

Please take a look at that when you can and get back to me on here once you've responded so I can follow things up with you. 

Adam

[#3]

Thank you Adam. I have placed a response to ticket.

[#4]

Hey @KenPac, I've added a comment to the open ticket explaining what I've done for you. You can view this here https://www.plus.net/wizard/?p=view_question&id=234185266. 

Can you let me know once you've had a chance to give this a read, please?