No £75 card
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- No £75 card
No £75 card
22-08-2022 8:35 AM
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Re: No £75 card
22-08-2022 12:57 PM
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I joined over a week ago and no emails re the gift card , are you able to send a link
Re: No £75 card
22-08-2022 1:12 PM
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Re: No £75 card
22-08-2022 7:23 PM
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I have also contacted Plusnet customer service on two occasions re no reward card on the 2nd call a ticket was issued but when I logged on this was closed with no action I have screen shot of web page I clicked though from so am disappointed both with no card and the lack of any reply ( 226532815 ) not a good start
Re: No £75 card
22-08-2022 8:24 PM
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we all need to ensure this is followed up with of com and the advertising standards agency.
lots of us are being scammed and robbed blind by false advertising and broken contracts and promises.
Re: No £75 card
25-08-2022 1:43 PM
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Hi all. Apologies for the delay in getting back to you. I'm very sorry for any concern caused in regards to the £75 reward card. As per the FAQ here you'll be sent an email to claim your reward within 10 days of when your service was activated. I hope that this helps. Please let me know if you have any further questions.
Re: No £75 card
26-08-2022 11:20 AM
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Hello Emily
In my case I have been with you for two months and no email. So as previously posted I have contacted customer service by phone twice who have stated that this would have to be escalated and then nothing more has happened.
Someone from the escalated customer service team should contact me to resolve so you can honor your advertising offer
Re: No £75 card
26-08-2022 11:33 AM
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Re: No £75 card
30-08-2022 1:33 PM
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Hi
I have had the email and completed the info but nothing else.
A relative of mine has been with you 2 weeks and not had any emails
Re: No £75 card
30-08-2022 7:08 PM
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Hey @mp2,
Sorry for any confusion this may have caused! When did you fill out the form on the email we'd sent you?
Re: No £75 card
02-09-2022 8:42 AM
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Hi
It was August 21st and then on 22nd the email said the reward is on its way
A relative who I signed up at the same time has not received any notification re his reward
Re: No £75 card
08-09-2022 9:08 AM
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Hi there,
I've tracked your reward card and see you had claimed this on 23rd August.
It can take up to 30 days to receive it by post so I'd recommend allowing a little longer.
We've got a good guide https://www.plus.net/broadband/cashback-and-vouchers-faqs/ which explains that and more info!
Re: No £75 card
18-09-2022 4:56 PM
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Hi Thanks
but my Father has not received any emails and I deal with all his emails and , he joined August 19th
Re: No £75 card
18-09-2022 5:05 PM
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Re: No £75 card
19-09-2022 8:06 PM
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I have exactly the same problem as you, still waiting for Plusnet to get back to me, gonna wait another week and then move to another broadband supplier if it's not sorted, simply not good enough
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