No £75 cashback received - money saving expert

[#1]

Hi,
I signed up via money saving expert on a deal that advertised £75 cashback. The broadband and phone line went live on 16th august but I still haven’t received this. Can anyone help? Thanks

[#2]

Exactly the same for me. I signed up on 29.7.21 through money saving expert and have heard nothing about the £75 cashback.

I have phoned customer services this morning and Zahra has raised the issue and said I should get a response by e mail within 5 days. 

[#3]

Hi @jessicazoe and @Arthur999

I'm sorry to see you've not heard about cashback yet after signing up with us.

I've looked into this for you and from what I can see on MoneySavingExpert's site Here, the cashback offered was if you placed an order with us for a fibre package but you've signed up on standard broadband.

[#4]

[#5]

Please see the details of the Cashback MasterCard offer in the images I have uploaded from moneysavingexpert website.

Please try and resolve this issues as I am already wasting time on this and thinking about terminating my contract with you.

Kind regards

Arthur

[#6]

Thanks for the additional information @Arthur999

I've picked this back up and I've created a support ticket you can view and respond to by going Here.

I hope this helps. 

[#7]

Hi, see the screenshots above from Arthur, exactly the same issue for me I signed up via this. Please could you help?
Thanks

[#8]

Hiya @jessicazoe, I am sorry for the issues with the offer you selected.

I have created a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=218121562 where you can also reply to me.

[#9]

I too am having exact same issue, but keep getting fobbed off