No Reward Email Received

[#1]

I switched to plusnet broadband at the end of January and am due a £70 reward card as part of the deal. It has been well over 30 days now. I tried phoning but gave up after 45 minutes of hold music. Can anyone help?

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account/ Billing 

[#3]

Hi there, I've just had a look into this for you and need to reply with some account sensitive information, here's a direct link to where I've added that to your account for you: https://www.plus.net/wizard/?p=view_question&id=222584915

[#4]

I have replied to your email saying that it was not part of the deal. Your advertising is very misleading. It was shown as part of the offer on both your website and uswitch so how would I have known that I was excluded?! Seems I’m not the only one either

[#5]

I'm sorry to see that, did you follow the link from the offer on the Uswitch website?

[#6]

Yes I did.  I made sure to follow the link to ensure the offer was valid.

[#7]

Can I just add that Ihave checked on USwitch and the deal I have chosen still says there is a £70 reward card and when clicked through the plusnet site it is confirmed again. I can provide screenshots. I can’t see anything in the terms and conditions why I would not have received this. Please advise. Thank you.

[#8]

Hi @TheDobsons

Could you private message me with the screenshots you have so I can take a closer look?

[#9]

I have sent over the images as requested.