No bill issued and cant see renewal/upgrade options

[#1]

My bill is normally showing by 11th, today is 15th and still not showing.

Can't see renewal/upgrade options either.

Anyone sort this?

[#2]

Hey @Bella123 👋

I have looked into this for you and found that there are some stuck product changes on your account. It seems this issue is affecting multiple customers, and our teams are actively working on a resolution. Unfortunately, this is not something that I or the Plusnet Help team can fix directly. However, once the ongoing incident is resolved, your account will be updated accordingly.

[#3]

Hi, Still no sign of any bill? What are the tech people doing there?

I need to see renewal offers, if i can get a deal i could still cancel the Sky order.

Or if you would like to email out best renewal offers i can have a look.

[#4]

@Bella123  The best thing to do is to call Customer Options on 0800 013 2632 they usually answer quickly.

[#5]

Been like this since 4 April?

[#6]

Still the same story today?

[#7]

Have you called the Plusnet support number ?

[#8]

Hi @Bella123 

I am sorry to hear of the issues you are having. I am unable to locate your details using the details we have on the forum nevertheless if you could please provide us with your account username so we can look at your details in closer depth. Alternatively, please feel free to give us a call on 0330 1239 123

Thanks

Lee

[#9]

Hello,

I sent account username to you by PM.

I cant call at the moment.

Thanks