No "Your Plusnet bill is ready to view" email for October

[#1]

I usually get this email on the 23rd of the month without fail, but I've not had one for October, the bill was paid today. I was just wondering why there was no email to let me know that a payment was about to be taken ?

[#2]

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

[#3]

@Petevick I can see you have talked to someone yesterday. Did you discuss that with them on that call?

[#4]

Hi Will, no I didn't, I spoke to someone about cancellation charges, I should be switching over to Freeola on the 15th so the question is mute really. My reason for switching has nothing at all to do with the question.

[#5]

I have passed the details on to the relevant team just in case there are any other reports of this happening. Thanks for bringing it to our attention @Petevick. Let us know if it happens again.