No reward card email received

[#1]

I havnt recieved my reward email either my username is [Removed] email is [Removed]

Moderators Note: Personal information removed

[#2]

hi after I received the email for reward card and submitted the claim form, I got a phone call saying I need to contact a company called Blackhawk with a 11digits number to claim the reward. I’m worried it might be a scam so haven’t made the move. Could you confirm this is normal and I can call Blackhawk? Could you confirm a telephone number of Blackhawk. Thanks

[#3]

Hey @Kirstententers,

There is currently a known issue with some promotion offers on some accounts however I will be chasing this up with our billing operations team to check for an update on the incident.

@Meeshy1987, it appears you might be affected by this issue as well I can see the promotion code is on your account you should get it in due course, I will check back on your account in the coming days to ensure you have received it

[#4]

Ok thank you how long will it take? Do you need any further details?

[#5]

Where will I find it on my account

[#6]

Same situation for me please. Reward Card provider has same that Plusnet hasn't sent my order information over to them so they cannot do anything. My broadband username is alfiecranmer123