No reward card email received

[#1]

I added the reward card option on purchase but have received no information about it. It was the main reason to switch to be honest as money is tight. Can anyone look into this for me please?

[#2]

Hi @cathphils thank you for taking the time to contact us, I'm sorry that you have not received the reward card yet.

I have now raised this with our back office escalation team to look into for us, as soon as they respond we will be back in touch.