No reward card or email

[#1]

Signed up for Plusnet in March and service has now been live for over a month. Up to now I haven't had any emails or postal delivery through from Plusnet or Purecard with my reward or how to claim for it. Please can someone confirm when I should expect this?

Many thanks

[#2]

I am also having this issue. Been with Plusnet since 4th March 2025. @plusnet please look into mine too...

[#3]

Thank you for taking the time to contact us, I'm sorry to hear that you both have not received the reward offer yet.

@chrisgt4191 I have raised this off to our back office escalation team to investigate, as soon as they respond I will update you.

@wharvy00 I don't see any promo code or information on the account regarding signing up with the offer, please could you let me know how you placed the order (e.g. Plusnet direct website or third party, etc). 

I look forward to hearing from you soon

[#4]

I joined direct via Plusnet - purely to get this offer!
If it helps, having claimed the reward, I have an email, sent to me on 25th March confirming the reward is on its way.

[#5]

Thanks @Tina11192 

[#6]

Hi @wharvy00 thank you for your swift response, if you have already claimed the reward through the card it would be best to contact Blackhawk directly to see where the card is, their contact number is 03448006435