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No reward card

Erin21
Newbie
Posts: 3
Thanks: 1
Registered: yesterday

No reward card

yesterday

I haven't received a email about my reward card yet
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Mav
Moderator
Moderator
Posts: 22,827
Thanks: 4,936
Fixes: 518
Registered: ‎06-04-2007

Re: No reward card

yesterday

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Marsh
Plusnet Help Team
Plusnet Help Team
Posts: 138
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Registered: ‎18-11-2024

Re: No reward card

7 hours ago

Hey @Erin21,

Typically, it should take up to 10 days from when your account goes live for the first email to be sent, allowing you to claim the reward. However, I have checked our suppliers' systems and found no emails sent. I have raised this issue with our billing operations team, and I will update you via a ticket on your account once I have more information
 

If this post resolved your issue please click the 'This fixed my problem' button
Josh
Plusnet Help Team
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Erin21
Newbie
Posts: 3
Thanks: 1
Registered: yesterday

Re: No reward card

7 hours ago

Thank you
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Erin21
Newbie
Posts: 3
Thanks: 1
Registered: yesterday

Re: No reward card

12 minutes ago

Any updates
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