No service - compensation required please

[#1]

I was declared by outreach as being ‘no service’ on 27 Sep and they finally fixed it on 08 Oct.  I spoke to a PN representative on 27 Sep regarding modems and the like etc…..they would get in touch with the best solution, there was no solution offered, but I advised that I could claim compensation at £9+ per day.  I would obviously now like to be compensated for my loss, but what is the process please?

Many thanks

[#2]

If your service/connection failed on 27/9/2024 and was restored on 08/10/2024, you will be entitled to 9 (or maybe 10) days compensation, which will be paid as a credit on the invoice created 30 days after the 8th (I think I've got that correct). There is no need to claim.