No service - compensation required please
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Re: No service - compensation required please
26-10-2024 10:00 AM
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I would suggest invoking the complaints process to question clarification of the loss of service. A degraded service (running slow) as might happen with a disconnected leg (one side of the pair) is indeed different to the complete loss of service. In that context a part disconnection and a full disconnection would require the same excavation.
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Re: No service - compensation required please
26-10-2024 11:10 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No service - compensation required please
26-10-2024 11:17 AM
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Appreciate your help, thank you.
Re: No service - compensation required please
31-10-2024 10:10 AM
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Any PlusNet Staff available to look at this please.
Many thanks
Re: No service - compensation required please
31-10-2024 10:25 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No service - compensation required please
31-10-2024 5:03 PM
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No yet, how did you get on with SU escalation?
Re: No service - compensation required please
31-10-2024 5:10 PM - edited 31-10-2024 5:19 PM
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Can you share the nature of your service issue please?
Was it a COMPLETE loss of telephone or broadband services. Or (as I am suspecting) was it a sever degradation of broadband service with intermittent connectivity?
Reading between the lines here I’m suspecting a single leg disconnect, which has lead to some connectivity during the relevant period.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: No service - compensation required please
02-11-2024 9:48 AM
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Complaint now raised.
Re: No service - compensation required please
12-11-2024 3:55 PM
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Any change in disposition here?
I poked the escalation again today.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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