Not received giftcard for joining PlusNet (No Email)

[#1]

Hi,

My partner and I recently bought our first home, after some deliberating and comparing we chose to join with Plusnet for our Broadband. We've now paid 2 bills and have still not had any letter/email come through regarding the gift-card that we could have for signing up?

Is there anyone who can help us in claiming it?

Many thanks

Michael

[#2]

Moderators Note
This topic has been moved from Fibre Broadband to Accounts/Billing.

[#3]

Hi @MPGoodwin, thanks for getting in touch and welcome to our Community Forums.
I'm sorry to hear you've not heard regarding your cashback as of yet. I have looked into this for you and although can't confirm my findings on here I have updated a ticket on your account with my findings that can be seen here:
https://www.plus.net/wizard/?p=view_question&id=218079874

[#4]

Hi,
I still haven’t received mine either, I’ve had no reply to my email. Please could you help resolve this?
Thanks,
Jess

[#5]

Hi @jessicazoe, thanks for getting in touch. I can confirm looking at the other thread where you've raised this cashback query my colleague Anoush looks to have looked into and explained why there's been no cashback offer progressing on our side that can be seen here:

https://community.plus.net/t5/My-Account-Billing/No-75-cashback-received-money-saving-expert/m-p/182...


Ultimately, it doesn't look like there's a cashback reward linked to your account when looking this side.

[#6]

Hi,

I signed up via the link on money saving expert which had £75 cashback advertised you can see all the details on the screenshots on the other threat posted by Arthur who is having the same issue. This is false advertising if you are saying I will not receive this and I will be taking this further

[#7]

Hi @jessicazoe, I have provided a further response on your other thread.

[#8]

I still haven’t received my reward card yet either. I have now paid 2 bills.

[#9]

Hiya @zoejohnson18, thanks for getting in touch. I am sorry you have not received your reward.

I have takedn a further look at this for you and have provided a further response on this here for you: https://www.plus.net/wizard/?p=view_question&id=218155501