Overcharged on contract renewal

[#1]

Dear Plusnet Accounts.

I'm a bear of little brain. On the 20th of July I rolled over my old contract to a new one at £25.99. I've just been charged £39.94. I don't think that's right.

Please help.

John

[#2]

@gramachree Hi, I've sorted that out and left you a ticket here @ https://www.plus.net/wizard/?p=view_question&id=243088322