Overcharged

[#1]

I've been on a 24 month contract for Unlimited Broadband and Line Rental since June 2020.

I also had Line Rental Saver which ran for the first year of the contract.

Since the line rental ended I have noticed my monthly bill amount does not match what I agreed to in my initial contract. It seems to be £1 more than the agreed amount.

Now I'm wondering if my monthly bill has been overcharged £1 since I renewed my contract back in June 2020.

I've tried calling but lines are always busy, any chance theis can be looked into via the community board?

[#2 · Accepted solution]

Hello @Alanok

Thanks a lot for reaching out.

As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

[#3]

Hi Adam,

Thank you for sorting this issue.

I honestly was not expecting it to be resolved so quickly, so many thanks again it's appreciated.

[#4]

No problem at all @Alanok

Please feel free to give us a shout if you need anything else.

[#5]

Hi Adam,
Just received my new bill for the month and looks like I'm still being overcharged by that pesky £1.

Can you please take a look at this issue?

Regards,

Alan

[#6]

Hi Alan,

I've had a look into this for you and I've dropped you an email under the ticket ref 220436536 which I hope helps.

Let us know if you've got any further queries.

[#7]

Thank you Anoush for explaining the extra charge, appreciate it.