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Payment

zoeslater20
Newbie
Posts: 3
Registered: ‎15-08-2024

Payment

Why has my bill doubled in the last month? 

6 REPLIES 6
jab1
Legend
Posts: 19,267
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Payment

When does your contract end? Depending on the deal you negotiated at the start of it, if it finishes next month, then the following month will revert to the out of contract price - you are billed a month in advance.

John
dvorak
Moderator
Moderator
Posts: 29,733
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Registered: ‎11-01-2008

Re: Payment


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
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zoeslater20
Newbie
Posts: 3
Registered: ‎15-08-2024

Re: Payment

I’ve got a 24month contract it’s not till 2026 it says on my account
jab1
Legend
Posts: 19,267
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Payment

OK, then it isn't that. Suggest you contact Plusnet by phone.

John
zoeslater20
Newbie
Posts: 3
Registered: ‎15-08-2024

Re: Payment

Will do thank you
James30
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 478
Fixes: 32
Registered: ‎19-04-2023

Re: Payment

@zoeslater20  Hi, looks like you've been in touch with a colleague who sorted it out for you. All the best

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team