Phantom calls to 123

[#1]

Hi,

Just noticed 5 calls to 123 on my upcoming bill. I 100% haven't used the speaking clock!

04/01/2024  14:37:29  123  0:00:21  £0.50
05/01/2024  10:49:48  123  0:00:03  £0.50
05/01/2024  10:49:58  123  0:00:06  £0.50
05/01/2024  10:50:11  123  0:00:02  £0.50
05/01/2024  10:50:43  123  0:00:02  £0.50

I found a few threads re. Openreach engineers not following correct test procedures. I do recall seeing a van parked across the street a few weeks ago but can't be certain it was these exact dates, although it would make sense.

Anyway, a £2.50 credit would be appreciated.

Peter

[#2]

Why can't OR Engineers use a non chargeable number when they want to test line?

[#3]

Why can't OR Engineers use a non chargeable number when they want to test line? 

They can! They have an 0800 one I believe. It's just easier for them to dial 123🙄

To be fair, I think 'real' OR engineers are pretty good at not using 123, its mainly contractors who do...

[#4]

I thought that was what the 17070 "SALT" test number was for?

[#5 · Accepted solution]

Hi @Peter_D 

I've sorted that out now to make sure you don't get charged for that 

[#6]

Thanks Matthew.