Phone charges but do not own a phone
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Phone charges but do not own a phone
Phone charges but do not own a phone
03-10-2022 9:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there
My bills have been creeping up so I looked at them more closely and noticed ‘extra call charges’ had been applied. Last month was over £10.
I have never ever owned a home telephone so have not used the landline.
Why is this happening and how can I get it sorted?
Thanks
Rebekah
Re: Phone charges but do not own a phone
03-10-2022 9:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@rebekah219 If you check the list of 'called' numbers, what are they?
Re: Phone charges but do not own a phone
03-10-2022 9:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Very frustrated because it’s tripled my bills and I haven’t used a landline in over 10 years!
Re: Phone charges but do not own a phone
03-10-2022 9:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@rebekah219 Calling 123 is something phone engineers do to check for spare lines but it can also be caused by an intermittent connection on the line. If the other numbers are all low digits 1234 etc that is almost certainly a line fault.
Re: Phone charges but do not own a phone
03-10-2022 10:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just typing almost exactly the same, @RealAleMadrid .
@rebekah219 I would call Plusnet as soon as possible tomorrow morning and dispute the charges.
Re: Phone charges but do not own a phone
05-10-2022 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Rebekah,
I'm really sorry for what's happened.
I see we've found a fault and reported it to our suppliers so an engineer should be looking into that soon. If you can let me know when it's fixed, depending on the outcome of the fault, I'll arrange for those call charges to be refunded back to you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Phone charges but do not own a phone