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Phone charges but do not own a phone

rebekah219
Newbie
Posts: 2
Registered: ‎03-10-2022

Phone charges but do not own a phone

Hi there

 

My bills have been creeping up so I looked at them more closely and noticed ‘extra call charges’ had been applied. Last month was over £10.

 

I have never ever owned a home telephone so have not used the landline.

 

Why is this happening and how can I get it sorted? 

Thanks

 

Rebekah

5 REPLIES 5
jab1
Legend
Posts: 18,895
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Phone charges but do not own a phone

@rebekah219 If you check the list of 'called' numbers, what are they?

John
rebekah219
Newbie
Posts: 2
Registered: ‎03-10-2022

Re: Phone charges but do not own a phone

A lot of ‘123’ at 50p a time and a few longer calls to local landlines.

Very frustrated because it’s tripled my bills and I haven’t used a landline in over 10 years!
RealAleMadrid
Aspiring Hero
Posts: 2,818
Thanks: 1,469
Fixes: 61
Registered: ‎07-07-2009

Re: Phone charges but do not own a phone

@rebekah219  Calling 123 is something phone engineers do to check for spare lines but it can also be caused by an intermittent connection on the line. If the other numbers are all low digits 1234 etc that is almost certainly a line fault.

jab1
Legend
Posts: 18,895
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Phone charges but do not own a phone

Just typing almost exactly the same, @RealAleMadrid .

@rebekah219 I would call Plusnet as soon as possible tomorrow morning and dispute the charges.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,633
Thanks: 10,208
Fixes: 1,606
Registered: ‎21-04-2017

Re: Phone charges but do not own a phone

Hi Rebekah,

I'm really sorry for what's happened.

I see we've found a fault and reported it to our suppliers so an engineer should be looking into that soon. If you can let me know when it's fixed, depending on the outcome of the fault, I'll arrange for those call charges to be refunded back to you. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet