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Plusnet cut off broadband after 2 days again!

Ringwood
Newbie
Posts: 5
Registered: ‎14-10-2022

Plusnet cut off broadband after 2 days again!

<Redacted>

DD for BB fails. A nice company would simply silently retry payment.

 

<Redacted>. How does one log in to pay without broadband.

How does one earn a <Redacted> living with  no internet.

<Redacted>

Moderator's note:
Offensive title changed and offensive comments removed. Thread moved from Broadband to My account/Billing

 

Tags (1)
2 REPLIES 2
ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
Fixes: 25
Registered: ‎02-05-2023

Re: Plusnet cut off broadband after 2 days again!

Hi @Ringwood I'm sorry to hear your direct debit failed. I can see that you've now made this payment.

 

Not many companies will attempt a direct debit for a 2nd time, once it fails the first time a manual payment is needed. Even if restrictions have been applied and you get the splash screen, you'll be able to go on to our website and make the payment, we don't restrict this option.  

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Ringwood
Newbie
Posts: 5
Registered: ‎14-10-2022

Re: Plusnet cut off broadband after 2 days again!

What utter tripe.

 

Seriously what utter tripe and lies.

 

It isn't possible to use your <Redacted> website when you cut people off.

 

It's sick to cut people off. But I'm happy as I've changed supplier. 

 

<Redacted>

Moderator's note:
Insulting and obscene abbreviations removed