Pre paid Mastercard

[#1]

My broadband went live on 20 th July and I'm yet to receive any email about how to claim my pre-paid Mastercard . Can someone from Plusnet arrange this to be sent . Thank you.

[#2]

Moderators Note

Duplicate post with slightly different title removed and this post moved from Everything Else to My Account/Billing.

[#3]

Hi @cherylashford, 

I'm sorry you haven't received your email to claim your reward and for the delay in us getting back to you. 

I can appreciate the hassle and frustration this is causing.  I have checked the account and I am unable to see a reward code associated with it and I will need more information. 

Please can you advise if you took the deal directly from our website or a third party one such as Money Saving Expert or Compare the Market etc? 

[#4]

Hi, thankyou for your contact.
I went through Money saving expert, via there link

[#5]

Hi Sammy I went through a recommendation on the Martin Lewis Website Money Saving Expert. His links have always worked before.
When I rang Plusnet , one person told me the email comes out after 10days. Then the next time Plusnet advisor said 28 days. Which is it?
Also I see many people have had the same issue as me.
When the link diverted me your your site , the connection I followed through also said I would get the Mastercard via email shortly.
Can you help

[#6]

Hi Sammy, I have replied to your email, I am awaiting a response please 

[#7]

Thanks for getting back to me, and I am really sorry for the late reply, we are chocca. 

I have personal ownership of this and I want to come to a resolution as I don't want any new customer to lose out on a reward for the deal they had signed up for. 

Can you tell me how much the reward card was? 

[#8]

Hi Sammy , the reward was for £75.
Thank you for your response

[#9]

Ta Cheryl, I really want to bring this to a close for you so I have responded in more detail in the ticket here. Can you reply to it for me if you are happy with the resolution?