Product change in progress
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06-02-2023 6:48 PM
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Hi there,
When I login to my account I get the message below even though the last change to my broadband was made over 4 years ago.
An error has occurred
Fixed! Go to the fix.
Re: Product change in progress
07-02-2023 9:17 AM - edited 08-02-2023 12:05 PM
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Hi @Nonplussed9,
I've fixed this for you, let me know if you have any issues.
(edit)
Actually I don't think this is fully fixed as there's still a stuck change from what I can see. We're looking into it further and will get back to you soon.
(edit)
Now it should be fixed.
Re: Product change in progress
08-02-2023 6:40 PM
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Thanks Gandalf.
That's all working again now.
Re: Product change in progress
12-02-2023 6:22 PM
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Hang on, maybe I spoke too soon.
Now I can login to the Member Centre but I can't login to my catch-all email via Webmail. My email client keeps trying and I get popups appearing every 10 minutes or so telling me it's failed.
After the Member Centre got fixed I logged into my mobile account for the first time and my password manager got a bit confused between the Member Centre and the Mobile Login. I straightened them out creating new passwords in the process, but now the catch-all email does not accept the new password for the Member Centre even when I take my email client out of the equation and try to login via Webmail.
Is this one you can fix?
13-02-2023 8:33 AM
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Re: Product change in progress
13-02-2023 7:33 PM
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Just tried it. This time when I gave it the new password it accepted it
Thanks, I guess patience is a virtue.
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