Promised reward card incentive has not been received

[#1]

My internet has been live for over a month but I have not received the reward card which was promised when I signed up for my contract. How do I request it?

[#2]

Hey @roey007,

I have checked your account and can confirm that the promotional offer was applied. However, there is an open incident with our Billing Operations team that is currently preventing rewards cards from being sent out. Our team can track which cards have been sent and which have not. Once this issue is resolved, we will send your reward card to you as soon as possible.