Puzzled by my new contract

Whitemonk · ‎07-05-2017

I recently upgraded my BB and got the "Change now complete" email today. I thought I'd log in and check the status of play. The launch screen consists of three boxes - the top two look okay - but the bottom one doesn't look right at all. I hope the attached screenshot shows why I'm puzzled.New Contract?

adamwalker · ‎27-04-2007

Hi @Whitemonk, sorry for the obviously confusing info there, that's definitely not right! I'll get that flagged up to the right people Could you get back to me on a private message with your username please so I can check your account and make sure everything looks right on our side of the system?

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

Whitemonk · ‎07-05-2017

Thanks for getting back - PM sent.

Townman · ‎22-08-2007

@adamwalker

Is this related to the generic issue with displaying account details (looks different / wrong on different browsers or environments) or is this incident account specific?

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adamwalker · ‎27-04-2007

Hi Townman, it's neither as it's a general issue with displaying contract information. There's a task open with details of a fix as part of some broader improvements to the member centre, the reference for that is MC-1877.

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team