Hi,
On Saturday, I renewed my 91 year old Mothers Plusnet Broadband /phone chosing an 18th Month Contract with a landline - no extras, I believe it came out as 23.50 a month fort the 10meg broadband and line rental.
She received an email confirming - however, this stated
"
| our new package will be active on: 17th September 2024. |
| |
Your new package
| |
| Broadband |
Unlimited (Contracted) |
£15.72 |
| Line rental |
Monthly |
£28.63 |
| Call plan |
Plusnet Line Only |
£0.00 |
| Call features |
Voicemail, Caller Display |
£0.00 |
| Contract |
You're in month 18 of your 18 month contract |
|
|
| |
| |
| Your new monthly subscription will be £44.35 |
|
My question would be - is that correct (ie - just one of those Plusnet Things where you get charged /refunded/charged again etc - or is that a mistake? I don't want my mother to be paying 44 quid for a basic broadband package? I thought by renewing early they would stop emailing about the package expiring and stressing her out?
Any help / insight appreciated.
Pete
