Referral not implemented

[#1]

I recently referred a friend to switch to Plusnet from BT. Their service has been active for over a month but there is no sign of the referral on my account neither pending nor active. Should I get my friend to chase this up with customer services or should I?

[#2]

Hi @TooManyPies  You'll need to get your friend to get in touch and provide your username for the referral. 

[#3]

That's what my friend did when he signed up but it doesn't appear to have been actioned.

[#4]

Hey @TooManyPies 

I've just sent you a message asking for a few details. Please drop me a reply when you can. 

Adam