Referral

[#1]

I have been getting £1.25 for a broadband and phone referral for some time now. The person I referred has now upgraded to Full Fibre. Consequently my referral has been reduced to 75p. I checked the portal and it should have remained at £1.25.
I contacted customer service on Monday and they confirmed this was the case and said they would get this rectified, but nothing appears to have changed.
Can this be checked please?

[#2]

Are you checking your bill or the referral portal? If the latter, this'll be updated shortly, but regardless though the correct referral discount should still be received. Drop me a PM, if you prefer to discuss privately.

[#3]

It's the referral portal I've been checking.
Thanks for confirming. I'll hold tight and see what happens.

Thanks