Refund For Loss of Service

[#1]

Hi, never really had a need to contact Plusnet until recently when there was an openreach line issue, fault reported 02-04, resolved 05-05(!). Was advised I'd receive a credit against my account "automatically" between 15-30 days after resolution for loss of service, 31 days later and still nothing?! Any ideas anyone? Thank you!

[#2]

Moderators Note

This topic has been moved from Broadband to My Account/ Billing 

[#3]

Hi there,

I'm really sorry to see you've been without a service for so long and are still waiting for the compensation. I've just manually worked this out now in line with Ofcom's guidance and you'll see the stack of credit from your next bill. 

[#4]

Hi, thanks for getting back to me, much appreciated, it was an openreach issue in the end and thankfully normal service is back!

[#5]

No problem, I'm glad things are back to normal now.

That credit is now applied and will go towards your bills from next month. 

If there's anything else you'd need help with, feel free to let me know.